Legal

Refund Policy

Effective date: 29 September 2026 · Last updated: 29 September 2026

In short: GORA AI is a digital subscription, not a physical product, so there's nothing to return or ship back. Try it free for 14 days before you pay anything; once a paid period has started, we don't generally refund for time already billed, except where the law requires it.

1. Free trial first

Professional and Team plans include a 14-day free trial with no credit card required. Use the trial to evaluate GORA AI against a real submission project before you commit to a paid subscription — this is the main way we expect most refund questions to be avoided altogether.

2. Subscription refunds

Because GORA AI is a software subscription rather than a physical good, there are no returns, exchanges, or shipping involved. Once a paid billing period has started:

We don't provide refunds or credits for partial months or years already billed, including if you stop using the platform partway through a period.
You can cancel automatic renewal at any time from your account settings; cancellation takes effect at the end of the current billing period, and you keep access until then.
We don't offer refunds for downgrading between plans mid-cycle; the new price applies from the next renewal.

3. When a refund may apply

We'll consider a refund outside the above, at our discretion or where required by law, in cases such as:

A duplicate or clearly mistaken charge (for example, being billed twice for the same period).
A confirmed billing error on our part.
Where mandatory consumer protection law in your jurisdiction gives you a right to a refund that these terms can't override.

To request a refund, contact support@goregulatory.com with your account email and invoice details. We aim to respond within 5 business days.

4. Business customers

GORA AI is designed for use by regulatory affairs professionals and organisations in a business capacity. If you are entering into a subscription on behalf of a business or in the course of your profession, the statutory consumer cancellation rights that apply to individual consumers buying digital content (such as the UK's 14-day cooling-off right) do not apply to your subscription; this policy and our Terms of Service govern instead.

5. Payment processing

All payments and any approved refunds are processed through Stripe. Refunds are returned to the original payment method and may take several business days to appear, depending on your bank or card issuer.

6. Contact us

Questions about billing or this Refund Policy can be sent to support@goregulatory.com or Go Regulatory Ltd, Homelands, Rock Hill, Orpington, United Kingdom, BR6 7PP.